Job seeker should appear to understand the necessity of confidentiality, to have the ability to disclose delicate/sensitive information carefully, and with utmost sensitivity.
52. Describe a time when you took extra effort to make sure the person with whom you were communicating with had really understood your point. How did you do this?
The candidate's answer should show that they understand why clarification is an important part of communication.
53. What steps do you take to establish a rapport with others?
Job seeker should have the ability to see things from another person's perspective. How do they accomplish this? Does the candidate appear to be able to empathize with others?
54. Give me an example when you had to present complex information in a simplified manner in order to explain it to someone.
Job seeker should be able to explain how they break up complex information to help co-workers easily understand the information.
55. Give me an example when you had to present complex information in a simplified manner in order to explain it to someone.
Does the candidate appear to have good listening skills? Can they listen close enough to get the correct information?
56. How do you explain a complex technical issue to someone who has less technical knowledge than you?
Job seeker should be able to express his/her knowledge in a clear, simple manner; answer should show that they have the ability to explain technical matters to non-technical people.
57. Give me an example of a time when you had to put your point across in a meeting to which most of the people were reluctant to hear.
Job seeker should show the ability to convince others by making valid points; have a strong character; is not afraid to speak his/her mind to defend the interest of the company and/or his/her own interests.
58. How would you define self-confidence?
An attitude, which allows individuals to have positive yet realistic views of themselves and their situations. A candidate who trusts her own abilities, has a general sense of control in her life, and believes that, within reason, she will be able to do what she wishes, plans, and expects.
59. How confident are you?
Applicant should answer the question instantly and forcefully while maintaining full eye contact. Also pay close attention to body language: Is the applicant's body language congruent with his answer?
60. Tell me about a situation or situations that might demonstrate your confidence to do this job?
Does the job seeker appear to be able to deal with all the diverse situations he/she will meet in your organization? Do they appear to be able to handle issues in a calm and confident manner?