Job seeker should be enthusiastic to discuss and argue over challenges that need extensive thinking to develop innovative new systems and styles of working.
72. Have you ever tried a new way of doing things? Did you succeed?
Candidate should show that they are able to take risks in trying new solutions and ways of working; should be able to think beyond traditional thinking.; can develop innovation solutions to problems and enhance company performance.
73. Tell me about one case when you tried to solve a problem with a totally different approach than is normally used. What was the result?
Job seeker should be ready to solve problems in different ways; be ready to handle situations with innovative thinking, is ready and able to explore new solutions to fix existing problems.
74. Can you tell me about a situation, which you tried to solve a problem with ideas and methods that had not been tried before?
You want to hear answers that show that the applicant can come up with genuine ideas to handle problems; someone that can think out of the box.
75. How do you handle negative feedback from very angry clients? How do you respond to him/her?
Applicant should be able to manage customer complaints without being dominated; should not be over-whelmed by a disapproving customer.
76. Can you tell me about a time when you did some thing extra, which was not part of the routine activities assigned to you, but you did it for the benefit of the customer?
Candidate should want to put in the extra effort to provide better and more complete service to customers.
77. Explain with an example, how would you handle a situation where a customer is asking for something, which is not in the interest of the company or which would violate a policy of the company?
Applicant should show that they are able to keep balance between company policy and interest of customers; is cautious enough not to be trapped in the future because of any communication made by him/her with customers.
78. You ever felt, during course of your work, that the existing systems and solutions are not sufficient to meet the needs of customers properly and/or that they need to be changed? If so, tell me more.
Candidate should show that they take initiatives; capable of changing current systems for the better to improve customer satisfaction.
79. Can you explain how you contact or initiate communications with customers?
Applicant should appear to have the skills to build a healthy, professional relationship with customers and co-workers; should be enthusiastic to build a larger customer base.
80. If you had to turn down a request from a valued client, what would you do?
Be well-mannered; try to explain the situation to the client; adhere to company’s policies; try to remain reliable to customer.
Interview FAQ's 
